Villa Altamira

FAQ III

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​•Who handles our deposit and rental fees?
Karen and I do! We will e mail you our rental agreement and handle payments via e check or credit card.

 

• May I see a copy of your rental agreement in advance? 



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•What are the rental and cancellation policies?
CANCELLATION POLICY: A 50% refund of deposit will be returned if reservation canceled 30 days or more prior to start date and
the unit is re-rented. Within 30 days, cancellation will be refunded 50% of total rental and ONLY if unit is re-rented! Any other
extenuating circumstances will still require a non-refundable minimum payment of $250 for administrative costs. A Credit Card
number (Visa or MC only) must be given and will be held as a security deposit. Your signature below is authorization for charges of
any damages resulting from misuse, neglect, or by accident. Payment must be made for replacement/repairs/labor/fees as necessary.
Any phone charges for long distance calls will be charged to the card. A charge of $25 for lost keys and/or lock out “rescue”. Also a
$50 fee may be charged for excessive cleaning beyond normal expectations. A 5% service charge will be added in addition to any of
the above that must be charged to the credit card PLUS a $25 fee!! You will be notified first of any potential charges, followed by a
detailed summary and actual charges. Your card may be charged for the initial deposit if not rec’d by mail within 7 days!! There is
a $50 fee for holiday arrival/check-in. Also if you arrive in Vieques late (after 6:30 p.m.) there will a charge of $50 to
meet you and do check-in.

**Guests agree to inform owners of EXACT time of arrival and means thereof at least 1 week prior to arrival; and to call in the event

of ANY change even if 1/2 hour prior from San Juan! If our staff is there to meet you at the designated time and you are not there
and have not called us of your delay, THERE WILL BE A $50-$100 CHARGE for this inconvenience. You must also inform owners of
EXACT departure time… Thank You!

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•Are there any discounts available for guests?
We do offer discounts for longer term rentals as well as for returning guests. Please mention this to us at the time you reserve.

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•Is Altamira handicapped accessible?
Not really. The ground floor level can be accessed without stairs/steps. There is a downhill walk to the ground floor. The surrounding neighborhood in Bravos is situated on a steep hill so walks down to the beach can be a bit of a workout.

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•I'm confused about your rates...what is high and low season? Holidays?
High season usually runs November to May
Low Season June thru October
Peak/Holiday weeks include Christmas, New Years, Easter, Thanksgiving, and President’s Week.Rates are subject to change without advanced notice.

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•Are there any advantages to reserving Altamira early?
Absolutely! Your choice of weeks! Winter months tend to book 6-8 months in advance. Holiday weeks book 8-12 months in advance.

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•I would like to travel in the summer what do you think?
Great idea! Not only is it less expensive to stay at Altamira, but flights are usually cheaper and the island beaches are even less populated. You will definitely feel like you are on your own island paradise.

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•When is check in time? Check out time?
Check in 3 pm. Check out 10 am. You will be greeted with a basket of local products to welcome you!

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•Is there a telephone at Altamira?
No there is not a regular landline. 

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•Do cell phones work on the island?
Yes they do. I have both AT&T and US Cellular and haven’t had a problem. Even 4G/LTE is good. Please check your individual providers website for more information on coverage and rates.

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•Is in home catering or food delivery available?
You can try to arrange this in advance via a personal caterer or restaurant if desired. A suggested link: http://www.yourpersonalcuisine.com/

Alternative there are some really good local "criolla" food places you can take out from and then just reheat for dinner. Try Shaunna's in Isabella 6-7$ per meal includes rice, beans and main dish.

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•Where is Altamira advertised for rent?
It is currently advertised on several web sites including VRBO and AirBnb as well as Vieques specific web sites such as Vieques island.com, Enchanted-isle.com, Isla-Vieques.com and Vieques travel guide.com as well as our personal web page www.cottage1vacationrentals.me .

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• How do I log on to the Wifi at Altamira?

The security code for the private network is in the modem located in the main floor bedroom.



• I would like to have a printed copy of the check in procedures and other helpful tips for when I arrive in Vieques?

Funny you should ask. Karen and I have created a helpful set of notes and tips in PDF format that you can print and bring with you. We recommend you bring it with you.